Jacob A. 7 months ago

The implementation team delivered an amazing roof with excellent workmanship and professionalism, maintaining a chain of excellence with no weak links from the beginning of the consultative sales process to completion. They deserve high praise for their hard work. My sole critique is directed at the management staff. While the hard-working laborers were on-site, they never communicated the need for a “change order” or an increase in the scope of work. Consequently, we were unaware of the additional charges until later. Management must do a better job of coaching their team on this required financial communication. The training system is underperforming the greater team.

Mr. Roofing replied 7 months ago

We’re proud of our team’s excellent workmanship and professionalism throughout your project and appreciate you recognizing their hard work. Your comments about communication around the change order are duly noted - we agree that clear financial communication is essential. We’re actively using your feedback to improve our training and processes. We’re grateful for the opportunity to work on your home.

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A chain of excellence