Amazing customer service
We contracted with Mr. Roofing to replace our old flat roof with PVC (IB roof system). This review is for the estimator, Mitch and the execution team, Juan & Danny. 1) Mitch rocks and played a big role in my selection of Mr. Roofing over another company that I also really liked. Mitch is extremely helpful, informative, and candid to each of many questions! 2) We had our fabulous PM, Juan and amazing foreman, Danny. Danny has well-rounded skills and solved several challenges that our roof and downspout have with his magic. As a homeowner of 90+ years old house who maintains the house regularly, we had specific requests for some areas. Juan, Danny, and every crew member (Eduardo, Miguel, Teen, Rene) was always helpful, patient, and respectful to our questions and input!! Even under tough situation (i.e. kneeling on a small pitched split roof), the team listened attentively to our concern, went above and beyond to offer options and address them. The team had to unload/load a heavy generator every day because our old electrical system can’t handle robust electricity usage. Danny kept working after putting bandage on his bloody fingers from cuts. A leader head box was custom built after discussing an idea and our mock design for hours. The team always tirelessly answered our ‘how’ and ‘why’ questions with a smile. The entire team’s dedication, passion for their job, and value for customer satisfaction is phenomenal and made what could be a difficult process
