My name is Mitchel Silva. I am a Roofing & Solar Project Advisor at Mr Roofing Inc and have been so for more than three years now, I am very fortunate to be able to learn from and work alongside my talented teammates at Mr Roofing Inc. A very high level of attention to detail and emphasis on leaving our client's completely satisfied prior to, during, and after a project is what I strive to accomplish on a daily basis while at work. In my free time I enjoy outdoor sports and activities, spending time with family and friends, as well as traveling the globe to experience new places and cultures.
I had 1/2 a dozen roof estimates and wasn't to impressed by the contractors prices or plans. So I called Mr Roofing to get one more. Mitch showed up and it all came together right then and there. Mitch knows his roofing and he recommended the IB roof system. Mitch answered all of my questions, sent me a completed contract including: permit, material, material thickness, vent description, manufactures components data sheets, material warranties, contractors installation videos, duration of removal and install. Roberto and the entire install crew were always there, friendly, courteous, answered all my questions and cleaned up after the job. The best part is this co. didn't try and sell me something I didn't need but sold me a current industrial rated, tough, long lasting roof that I won't have to think about for quite a long time. If you need a new roof, I highly recommend Mr Roofing,
We found Mr. Roofing as 1 of 4 bidders through Angie's List process. From the first contact to schedule a site visit appointment, the phone interaction with the office staff, to the info materials sent to prior to even getting the job just displayed the professionalism we would expect from a company when actually replacing our roof. The quote document itself, along with the materials information, and the existing roof photos provided clearly helped us select Mr. Roofing to work on our house. They were not the lowest bid, but for the service and work received they were well worth it. You do get what you pay for, and am glad we did not select one of the other the lower bids, because just in the bid work they did do, there were already concerns. Mitch was outstanding from start to finish and was always available to answer any questions we had. Oswaldo and the onsite team that did the actual roofing work were great as well. We had an old school portion of tar & gravel roof (70 year old home) that had leaking issues, and Mitch & team knew the exact roofing upgrade to resolve that problem. Looking forward to the first storm of the year to enjoy not worrying about a leaky attic! Thanks Mitch! Thanks Mr. Roofing!
MITCH IS OUTSTANDING IN HIS PROFESSIONALISM, EXPERTISE, DETAILS, AND PATIENCE IN ANSWERING ALL MY QUESTIONS ABOUT ROOFING. HE IS TRUSTWORTHY, KIND, UNDERSTANDING, AND HIS GOOD NATURE LETS YOU KNOW HE IS A QUALITY PERSON. I FEEL VERY FORTUNATE TO FIND MITCH AND I HAVE 100% CONFIDENCE IN HIM FROM START TO FINISH. I RECOMMEND MITCH TO ANYONE NEEDING A ROOFING JOB AND RATE HIM WITH 10 STARS PLUS!!!!!
I was impressed by Mitch’s knowledge and attention to detail before and during the roofing job. I felt that I was in good hands. After the job and after I paid, when I realized part of the contract had not been fulfilled, he responded by making sure the job was completed before the painters arrived. My only frustration was a long response time to my questions and requests on multiple occasions, sometimes almost a week, apparently due to vacations and a busy schedule. I recommend Mitch put long term absence greetings on email when he goes on vacation and gets back to customers within 24-48 hours, even if to say he will respond later.
I want to recognize Mitch for his outstanding communication and excellent customer service! From start to finish, Mitch and his team at Mr. Roofing Company did an exceptional job replacing my 26-year old roof. Of the four proposals I received, Mitch's was by far the most detailed and made me feel very comfortable knowing exactly what products and materials would be used, and how the project would be done. While his proposal was more expensive, he included additional features/products, quality materials and more credentials than any other company. Furthermore, he took pride in his work and addressed all my questions quickly and with a positive attitude. When an issue with the gutter arose, he arranged to have it taken care of immediately. In general, Mitch and his team worked efficiently to finish the job. I am very happy with my brand new roof, and am very happy with my overall experience. I would not hesitate to contact Mitch with any future roofing needs!!!
Our experience with Mitch and the installation crew led by Jose was fantastic. Mitch answered all of our questions and was very helpful with the roof selection and project scoping process. Jose and the installation crew were courteous and very efficient. The result was a new roof that exceeded our expectations. We are very happy.
Mitch is VERY profession and knowledgeable. Being that this is the first time we are doing our roof, understanding the terms and the process was very important to us. He was patient with us and thoroughly explained every question we had! And most importantly he was not a pushy guy who’s just trying to get you to sign the contract. This has truly been a great experience for us from start to finish and we are so glad we decided to pay a little more to get the above and beyond service! It was worth every penny! Thank you Mitch and company! We will definitely refer our friends and family to you guys! :)
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