I was impressed by Mitch’s knowledge and attention to detail before and during the roofing job. I felt that I was in good hands. After the job and after I paid, when I realized part of the contract had not been fulfilled, he responded by making sure the job was completed before the painters arrived. My only frustration was a long response time to my questions and requests on multiple occasions, sometimes almost a week, apparently due to vacations and a busy schedule. I recommend Mitch put long term absence greetings on email when he goes on vacation and gets back to customers within 24-48 hours, even if to say he will respond later.

Mr. Roofing

Thank you for the opportunity to replace your shingle roof in San Francisco. We appreciate your feedback and suggestion for easier communication.

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